Property Onboarding Form
This short form will help us gather the essential information about the specific property we will be managing. Please fill it out to the best of your ability. Mahalo!
Whats the full address of the property that will be under management? Be sure to include the specific unit number if applicable.
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(You can include multiple names, trusts, or LLCs)
Please share a link to the current property listing (if possible)
If an existing short term rental, share Airbnb/VRBO link. If its a new purchase thats not an existing STR, share a Zillow/Redfin link
Are there any cameras at the property? If so, where?
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Ex: Ring camera on exterior by front entrance
Do you have a spare key(s) on island that we can have access to? If so, where?
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We require having a physical key as a back up to the smart lock. We will make extra copies of key at no charge.
If Laundry is on-site, please share directions and access info. If laundry is in-unit, state that below
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Share if there is a key, where laundry is located on site, and any additional info needed
Who is the internet provider at the property?
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Ex: Spectrum, Hawaiian Telecom etc
What is the WiFi network name?
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What is the WiFi password?
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🛜 Important Step: Please invite aloha@hawaiivacationhomes.com under the name Matt Buck as a user to your internet account online. For Spectrum customers, instructions for this are linked here. This will allow us to troubleshoot wifi/internet issues, virtually reset the router and modem, and see any outages. Have you invited aloha@hawaiivacationhomes.com as a user to your online account like mentioned above?
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Does the property currently have a wifi-enabled smart lock?
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⚠️ Important Note: Our team will require access to the smart lock app/login to create codes for guests and troubleshoot any access. We use software that creates a unique code for each guest based on their check in/check out date. We require smart locks that are wifi enabled and that integrate with the software we use.
Does the property have a linen/owner closet that is locked and can be used for storing linens and supplies?
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Does the condo complex have an online portal for owners/managers?
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Ex: Some complexes use CondoControl, TownSquare etc for sharing critical announcements or complex updates that may affect guests
Please share the names and contact information for any/all complex or HOA/AOAO contacts
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Does the AOAO or HOA require any specific instructions or actions for guests staying at the complex?
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Example: Guests must register at the front office, managers must register all booked guests before arrival, guest require a parking pass etc.
Does the complex require a parking pass for guests?
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Does this property have reserved parking or open parking? If reserved, enter the parking details like stall number etc
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Is there a gate or code needed to access the complex? If so, share the code
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Do any of the complex amenities have a code or access instructions? If so, please share how to access it, any codes, or special instructions
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Ex: Pool code, registration required for tennis courts, locked pickleball courts etc
When was the last time the AC was professionally serviced? If unknown, write "Unknown".
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We schedule a full AC service twice a year. The first service date depends on when your most recent service was
When was the last time the property was deep cleaned?
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We schedule a deep clean twice a year. The first deep cleaning depends on when your most recent deep cleaning was
Do you have existing guest bookings (from paying guests) on your calendar after the management transition date?
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Please share the check-in and check-out dates for ANY upcoming owner stay dates on the calendar
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This will ensure we block these owner stay dates before going live. Please double check ALL dates for accuracy
We’re committed to overdelivering for our owners. The information below helps us benchmark against your previous management (if applicable) so we can ensure we’re maximizing revenue and consistently outperforming past results.
Are you currently actively short term renting this property?
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If this is a new property you just purchased, select "No".
Before working with us, how was this property managed?
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What was your booking revenue last month?
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Booking revenue should be just accommodation costs (before fees and taxes). Your best estimate is fine.
What is your historical booking revenue over the last 12 months?
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Booking revenue should be just accommodation costs (before fees and taxes). Your best estimate is fine.
